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There are two buzz-terms that are floating around that seem to be used indiscriminately by people who want to talk the talk, but have no idea how to walk the walk. These two terms are user experience and customer experience. They can be one and the same if you are talking about interaction with a

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Guest Post by Jim Louis http://www.chicagoseopros.org When writing a review of a company or a product, we like to think in terms of three dimensions.  Most reviews are one dimensional, aimed at a certain fact or experience.  Understandably, most people need just one thing to either make their day or send them packing. But people

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